Updated for Winter '26
New to this track? Our Salesforce Certified Platform Administrator exam prep is the recommended first step. See our certification path to understand where this certification fits. Below you'll find exam weightage, study tips, and practice questions. See our full study guide for deep section coverage. Ready to book? Read our exam tips and study plan.
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Exam Fees & Registration
Exam Fee
$200
One-time registration fee
Retake Fee
$100
If you need to retake the exam
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Certification Validity
Your Salesforce Certified Experience Cloud Consultant certification is valid for 3 years from the date you pass the exam. You'll need to maintain your certification through continuing education or retake the exam.
How to Register
Register for the Salesforce Certified Experience Cloud Consultant exam through the official Salesforce certification portal.
Register for ExamSalesforce Certified Experience Cloud Consultant – Complete Winter '26 Guide
The Experience Cloud Consultant certification validates your expertise in designing and implementing Experience Cloud sites for customers, partners, and employees.
Recommended Prerequisites
We recommend completing this certification first to prepare you better.
Salesforce Certified Experience Cloud Consultant Exam Weightage by Section
Exam Topics
Exam Tips
- 1Solution Design and Site Setup are 50%—know templates, sharing, and audiences.
- 2Understand Sharing Sets, external users, and how to expose records to communities.
- 3Know the difference between Experience Cloud and Sites (Classic).
- 4Practice configuring a sample site: branding, pages, and sharing.
Prerequisites
- •Salesforce Certified Administrator
- •Experience Cloud or Community Cloud experience
Focus Areas
- •Solution Design and Strategy
- •Site Setup and Configuration
- •Sharing and Security
- •Content and Personalization
Study Strategy
Build a small Experience Cloud site from scratch.
Configure sharing, audiences, and a few pages.
Align each step with the exam outline.
Exam Format and First-Attempt Readiness
Most Salesforce exams test scenario-based decisions. For Salesforce Certified Experience Cloud Consultant, focus on when to use each feature, not just terms.
- Do timed question sets. Build pacing and confidence.
- Review why wrong answers are wrong. It improves scenario reasoning.
- Study high-weight topics first. Then close gaps.
- Book the exam when your mock scores are steady.
Experience Cloud Consultant: Key Concepts for the Exam
Site Templates and Their Use Cases
Salesforce provides purpose-built templates: Customer Service for self-service portals with case management and Knowledge, Partner Central for channel partner portals with deal registration and lead distribution, Help Center for knowledge-first sites without case creation, and Build Your Own for maximum flexibility. The exam frequently presents a business requirement and asks which template fits — know the key differentiators of each.
Sharing Model for External Users
External user record access follows a different model than internal users. Sharing Sets grant access to records matching the user's Account or Contact — without roles or sharing rules. External Account Hierarchy allows partner users to see records owned by users below them in the partner account hierarchy. Sharing Rules extend access beyond these mechanisms. Guest users get access only through explicit guest user sharing rules. Know which mechanism to apply for each access scenario.
User Licensing: Customer, Partner, and Guest Users
Experience Cloud supports multiple external user licence types: Customer Community (limited access, no roles), Customer Community Plus (supports roles and advanced sharing), and Partner Community (full CRM access for channel partners including Leads, Opportunities, and Campaigns). Guest Users have no licence and access via the dedicated Guest User profile. Licence type determines which objects and features are available — the exam tests licence selection for given scenarios.
Audience Targeting and Personalisation
Audiences define groups of users based on criteria — login status, profile, record field values, or geography. Components and pages can be shown or hidden based on audience membership. This enables a single site to serve multiple user types with different content without building multiple sites. The exam tests how to configure audiences and how visibility rules interact with page-level settings.
Salesforce CMS and Knowledge for Content
Salesforce Knowledge stores articles for FAQ, troubleshooting, and procedure content — surfaced in search and case creation for deflection. Salesforce CMS is a headless content management system for structured marketing content (banners, news, product pages) delivered across channels. Know when to use Knowledge (support content, case deflection) vs CMS (marketing content, multi-channel delivery) and how each is configured in Experience Cloud.
How to Pass the Salesforce Experience Cloud Consultant Exam
The Experience Cloud Consultant exam tests implementation of portals, communities, and sites for external audiences. Focus on the sharing model for external users, template and component configuration, and authentication options.
External User Sharing Model
External users have their own sharing rules separate from internal users. Know how to configure Sharing Sets (for portal users), External Account Hierarchy, and how Super User Access works for partner users.
Template & Page Configuration
Know the available templates (Customer Service, Partner Central, Build Your Own), how to configure Lightning pages in Experience Builder, and how to control visibility of components with audience targeting.
User Authentication Options
Know the difference between username/password login, SSO (SAML, OAuth), social login, and self-registration flows. Understand how to configure login pages, login flows, and identity verification.
CMS & Content Management
Understand Salesforce CMS for managing content published to Experience Cloud sites. Know the difference between enhanced LWR sites and Aura-based sites and the migration path between them.
Performance & Moderation
Know how CDN caching improves Experience Cloud performance, how moderation rules and criteria flag inappropriate content, and how to configure contributor roles for community-generated content.
Exam Section Difficulty Heatmap
Which sections are a gimme vs which ones trap confident candidates. Use this to prioritise your final-week revision.
| Exam Section | Difficulty | Study Tip |
|---|---|---|
| Solution Design and Strategy | Hard | When to use Experience Cloud vs Community Cloud vs Sites — architecture decisions are heavily tested. |
| Site Setup and Configuration | Moderate | Templates, themes, and page structure — know which component goes where. |
| Sharing and Security | Trap ⚠ | Sharing sets, profiles, and permission sets for sites — candidates often mix up visibility layers. |
| Content and Personalization | Moderate | CMS and audience targeting — understand how content is selected for segments. |
| Analytics and Optimization | Easy | Site analytics and optimization basics — straightforward if you know standard metrics. |
Difficulty based on analysis of common candidate errors across each exam section.
Get the Full Question Bank
Most candidates book the exam after scoring 75%+ on full mocks.
If you're planning to test this quarter, aim to complete full mocks at least 10–14 days before your exam date.
Candidates who complete full mock exams report strong first-time pass rates. For pricing and access, use the contact form below or kindly reach out to km.krishnamohan25@gmail.com.
Get Full Question BankNext Consultant Certifications
After this consultant certification, you can add adjacent clouds or deepen your specialisation:
Salesforce Certified Experience Cloud Consultant Exam FAQs
- What is covered on the Salesforce Certified Experience Cloud Consultant exam?
- This page shows the section-wise exam weightage so you know exactly which topics carry the most weight. Use the exam topics and practice questions above to align your study with the official outline.
- What is Experience Cloud (formerly Community Cloud)?
- Experience Cloud allows you to create branded portals for customers, partners, or employees. It enables self-service, collaboration, and engagement outside your main Salesforce org.
- Do I need Platform Administrator before Experience Cloud Consultant?
- Yes, Platform Administrator is required. You should also have hands-on experience configuring Experience Cloud sites, sharing sets, audiences, and community features.
- What is the Experience Cloud Consultant passing score and exam fee in Winter '26?
- The Experience Cloud Consultant exam has 60 multiple-choice questions, 105 minutes, and a passing score of 65%. The exam fee is $200 USD (retake $100 USD). Salesforce may include 5 unscored pilot questions.
- What types of Experience Cloud sites are covered in the exam?
- The exam covers Customer Community, Partner Community, and Employee Community site types, plus the differences between Lightning template-based sites and Salesforce Tabs + Visualforce sites. Expect questions on digital experiences for portals, self-service, and partner relationship management (PRM).
- What are the highest-weight topics in the Experience Cloud Consultant exam?
- The heaviest sections are: Experience Cloud Configuration (25%) and Sharing, Visibility, and Licensing (20%). Together these account for 45% of the exam. Focus on sharing sets, sharing rules for communities, guest user access, licenses (Customer Community vs Partner Community), and site administration.
- Are there free practice questions for the Salesforce Certified Experience Cloud Consultant exam?
- Yes. This page includes 15 free sample practice questions with explanations. Use them to test your knowledge before booking the exam.
- How do I prepare for the Salesforce Certified Experience Cloud Consultant certification?
- Use the exam tips, prerequisites, and study strategy on this page. Focus first on the highest-weighted sections, then take the sample practice questions. Schedule the exam when you consistently score well on practice tests.
- Where can I find the official exam outline for Salesforce Certified Experience Cloud Consultant?
- Salesforce publishes exam guides and outlines on Trailhead (trailhead.salesforce.com). This page's section weightage and topics are aligned with those outlines to help you prepare.