Salesforce Certified Financial Services Cloud Accredited Professional – Complete Winter '26 Guide

FSC Data Model: Households, Individuals, and Financial Accounts

Financial Services Cloud extends Salesforce with an industry-specific data model. Key objects: Individual Account (a person account representing a client), Household Account (groups related individuals), Financial Account (a bank account, investment account, or policy), Financial Account Role (relationship between a person and a financial account — primary owner, joint owner, beneficiary). Assets & Liabilities track client net worth components. The consultant must understand the Household model — how contacts relate to household accounts and how rollups aggregate financial data at the household level.

Relationship Management and Referrals

Relationship Map visually displays a client's relationships — family members, business associates, advisors. Relationship Groups define formal groupings (household, trust, business entity). Referral Management tracks leads referred between advisors or from clients. The consultant configures the Relationship Map to reflect the organisation's coverage model. FSC uses RecordType-specific page layouts for each account type (Individual, Household, Business). The exam tests how to configure Relationship Groups and Referral workflows for a given financial services firm's client coverage model.

Action Plans for Client Lifecycle Management

Action Plans define repeatable task sequences — used for new account onboarding, annual reviews, loan processing, and compliance checks. Action Plan Templates define the task sequence, assigned roles, due date offsets, and dependencies between tasks. When an Action Plan is created from a template, tasks are generated automatically and assigned to the appropriate team members. The consultant designs Action Plan Templates for the firm's key client lifecycle processes, configuring task dependencies and SLA-based due dates.

Rollup Summaries and Financial Aggregations

FSC uses custom rollup logic to aggregate financial data at the Household level. Financial Account balances roll up to the Household to show total assets under management (AUM). Customisable Rollups (part of NPSP, also used in FSC) allow administrators to configure rollup calculations without code — defining which field, which object, and which criteria trigger the rollup. The consultant configures rollups to match the firm's reporting requirements — ensuring Household-level financial summaries are accurate and up-to-date.

Compliance, KYC, and Document Management

Financial services firms have strict regulatory requirements. Know Your Customer (KYC) processes verify client identity — typically capturing ID documents, verifying addresses, and screening against watchlists. FSC supports compliance workflows with custom objects for KYC documentation. Document checklist items track which required documents have been collected. Integration with e-signature tools (DocuSign, Adobe Sign) enables digital document execution. The consultant designs the compliance workflow to satisfy regulatory requirements while maintaining a positive client experience.

FSC Data Model Extensions

Know FSC-specific objects: Financial Account (checking, savings, investment), Financial Account Transaction, Financial Goal, Life Event, and how they extend the standard Account/Contact model for financial services.

Client 360 & Relationship Manager

Know how to configure the FSC client view: Relationship Map (household members, referral networks), Financial Accounts, Goals, and Life Events. Understand how advisors use this 360-degree view to serve clients.

Household & Relationship Management

Know how FSC models households: primary household member, financial account roles (owner, beneficiary), and how household-level rollup fields aggregate assets under management (AUM) across the household.

Insurance-Specific Features

Know FSC features for insurance: Policy objects, Claim Management, Producer Management, and how Independent Agents differ from Employees in the FSC data model.

Compliance & Audit Trail

Know how FSC addresses compliance requirements: audit logging, consent management, and how Salesforce Shield (Field Audit Trail, Event Monitoring) helps meet regulatory obligations for financial data.